MADUGULA SHIVA
Network Engineer
Hyderabad, IN.About
Detail-oriented Network Engineer with hands-on experience in IT networking, cloud phone systems, and end-user support. Proven ability to troubleshoot complex network issues, provision VoIP systems, and integrate technical solutions for global clients. Eager to leverage strong technical expertise and problem-solving skills to drive organizational success and foster continuous professional growth in a dynamic IT environment.
Work
Hyderabad, Telangana, India
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Summary
Currently serving as a Network Engineer, providing comprehensive Tier 1 and Tier 2 technical support for global clients and managing VoIP and network infrastructure.
Highlights
Provided Tier 1 and Tier 2 technical assistance to global clients, resolving complex issues via phone, email, and chat support to ensure continuous service availability.
Troubleshot and resolved critical LAN/WAN, DHCP, DNS, and IP addressing issues, enhancing network stability and performance.
Configured and provisioned IP phones (Cisco, Polycom, Yealink, Grandstream), including firmware upgrades and SIP settings, ensuring seamless communication for users.
Integrated and configured Cloud Phone Systems with CRM platforms, enabling efficient call logging, customer data synchronization, and workflow automation.
Maintained detailed technical documentation for device configurations, CRM integration steps, and troubleshooting guides, improving knowledge transfer and support efficiency.
Collaborated effectively with cross-functional teams on network upgrades and new deployments, contributing to successful project delivery and infrastructure enhancements.
Languages
English
Telugu
Skills
Operating Systems
Windows 7, Windows 8, Windows 10, Windows 11, Linux.
Networking Protocols & Concepts
LAN/WAN, DHCP, DNS, IP Addressing, SIP Settings, Network Performance Monitoring.
VoIP & Cloud Phone Systems
Cisco, Polycom, Yealink, Grandstream, Cloud Phone System Provisioning, IP Phone Configuration, VoIP Troubleshooting.
Support & Troubleshooting
Tier 1 Support, Tier 2 Support, End-User Support, Call Drops, Device Setup/Configuration, Registration Issues, Email Troubleshooting, Microsoft 365 Connectivity, Login Errors, Mailbox Configuration.
Tools & Platforms
Freshdesk, Remote Desktop, Microsoft Office 365, CRM Platforms (for integration), CRM Integration.
Documentation & Collaboration
Technical Documentation, Ticket Lifecycle Management, Cross-functional Team Collaboration.